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What we do

Our mission is to delight customers with profitable print solutions like no one else in the world. That sounds like a big mission when dealing with technology--but it's just what we do.

We provide the most comprehensive service program of any digital print supplier. It’s one of the reasons you originally purchased the iJetColor press from us, and it’s one of the best ways to ensure that you continue profiting from inkjet.

WARRANTY TYPES:

Our warranties provide everything you need to stay up and running all year long--from day-to-day technical support to "What a day!" mechanical replacements.

  1. First Year Non-Wearable Parts Warranty (FREE with signature)
    • 24/7 Phone Technical Support
    • Remote Web Diagnostics
    • Free part replacement for defective non-wearable parts
    • Firmware upgrades
  2. Second Year Non-Wearable Parts Warranty
    • 24/7 Phone Technical Support
    • Remote Web Diagnostics
    • Free part replacement for defective non-wearable parts
    • Firmware upgrades
  3. Third Year Non-Wearable Parts Warranty
    • 24/7 Phone Technical Support
    • Remote Web Diagnostics
    • Free part replacement for defective non-wearable parts
    • Firmware upgrades

Optional service Add-On (in Years 2-5)

Because of the reliability and durability of our equipment, customers put millions of impressions on it. After so many impressions, the machine can benefit from a tune-up of wearable parts and general maintenance and cleaning.

Recommended every million of impressions or consult our support team.

  1. Factory Overhaul – Level 1 Tune-up:
    • Eight feed rollers
    • Primary grit shaft assembly
    • Entry grit shaft assembly
    • Exit grit shaft assembly
    • Sheet separators
    • Drive Belt
    • Ribbon Cable for service station
    • Rebuild the service station with new wiper roller
    • Six hours of labor

    Optional: Rapid Replacement (additional cost, subject to availability)

    • Rental unit for you to use while the factory performs an overhaul, cleaning and calibration of your iJetColor system
    • Shipping costs covered all four ways for rental equipment and return of your unit
Providing superior customer service is at the core of how we do business. Talk to a Rep